FAQ

First-Time Ordering

Placing Your First Order

It's easy to order with us. We make it Simple, Fast, and with No Sign Up. We also accept orders by phone, fax and snail mail - see our Payment Methods help section for more details.

Finding Items

You can search for items using either the top tabs or the left side category links. As you click into these links, you should have the option to narrow down your selection again by using the links on the left side. A keyword search box is located in the top left corner on every page of our store.

Adding Items to Your Shopping Cart

When you are ready to purchase an item, you may have to select an option in the pull down box next to the product. Then click the "Add To Shopping Cart" button. You will now be directed straight to viewing all items in your shopping cart. Each time you add an item to your shopping cart, you will be able to view all the items in your cart. After viewing the items in your shopping cart, you can start checking out or you may shop by using any of the top tabs. While you are shopping you can access your shopping cart anytime by clicking on the link that says 'Shopping Cart' at the top right of any page.

Proceed to Checkout

Once all the items you want to buy are in your Shopping Cart, you can click the button, 'Proceed to Checkout'. Here is where you will enter your order information. Our Checkout process is simple, fast and no sign up necessary.

Payment Methods We Accept

PayPal

We are pleased to accept payment through PayPal, the trusted leader in online payments. PayPal enables buyers and businesses to send and receive money online, safely and privately, and with no fee. PayPal provides industry-leading security and fraud prevention systems. When you use PayPal, your financial information is never shared with the merchant.

Credit Cards

We currently accept Visa, MasterCard, American Express and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Gift Certificates

You can use a gift certificate to pay for any item on our web site. Simply choose that option as the Method of Payment during the order process, enter the certificate number in the space provided and submit your order. If the cost of your order exceeds the amount of your gift certificate, you will be prompted to enter your credit card information.

Cancel or Change Order

We strive to ship all orders as soon as possible. For this reason, all items that ship within 2 business days cannot be cancelled once the item(s) have been purchased. For all items that ship in 3 business days or more, we will gladly ATTEMPT to process the cancellation, provided the order has not yet entered the shipping process.

If the item you wish to cancel has already entered the shipping process, it cannot be cancelled by you or by our customer service department. However, you may return the item subject to that item's return policy. Visit our Help Center for more information about our return and exchange policy.

In order to request a cancellation or change to your order, please call 1-866-370-4398 To ensure timely processing of your cancellation, please do not send your request via email. Thank you for your consideration.

 

Sales Tax

Items sold and shipped to destinations in the states of Nebraska, Tennessee, and Minnesota are subject to sales tax. Laws require that we charge sales tax on the full amount of the order.

Tracking Your Order

You can use your order number to track the status of your order.

Please Note:Tracking is available only after an order has shipped.
Packages shipped via freight may not have accessible tracking information for up to 48 hours after you receive the tracking number.
Some items require special shipping arrangements and may not be trackable.

Using a Discount Code

Discount codes are often used when we have special offers for our customers. To take advantage of the discount code, place the item or items the discount applies to in your shopping cart and proceed thorough the order process as normal. After entering the correct billing address, there will be a specific location for you to enter the discount code. After the code is entered, proceed by selecting a method of payment and enter all the appropriate information. You may then submit the order. Please check the order confirmation to make sure that the discount was applied to your item. If you notice an error or have difficulties, please contact one of our Customer Service Specialists.

Orders Never Received

If you have tracked your order from our Order Status page and found discrepancies in the delivery date or have not received your order within 5 business days of its scheduled delivery date, please contact our Customer Service Specialists. We will research the location of your order and promptly resolve the issue.

Back Ordered Items

Periodically, due to the overwhelming popularity of an item, a product must be placed on backorder until additional inventory is received. If your order includes an item that has been placed on backorder, you will promptly be notified by a Customer Service Specialist, who will provide you with options to fulfill your current order.